Refund policy

We have a 7-day return & exchange policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amypremium.online@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amypremium.online@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amypremium.online@gmail.com.

Return, Exchange & Refund Policy

Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.

As a friendly bunch of people, we want you to be happy with the outfit so you can flaunt it and get compliments. :)

What is our return policy?

We take returns seriously as we care about what’s being delivered to you. We accept returns only in the following cases:

Damaged: This is rare as we focus on quality! All outfits pass multiple checks and our courier partners handle them with care. Still, if you receive a damaged product, we’ll be happy to take it back.

Size Mismatch: Ordered the wrong size? Don’t worry — we’ll help you exchange it.

Did not like the product: Not in love with it? Return it and pick another amazing outfit!

You can return the outfit within 7 days of delivery. Please note that shipping charges, if any, are non-refundable. While raising a return request, please ensure:

Try the outfit, admire it, but ensure it’s unworn when returned.

The original packaging, tags and labels must be intact.

How to initiate a return?

Our support team will verify your order details. If you’ve placed multiple orders, please specify which product you’d like to return.

You’ll get a Return Confirmation message on your WhatsApp once the return is picked up.

Can I send the outfit back with the delivery agent?

No — all returns follow a separate process. We’ll arrange a pick-up at your convenience.

Do I need to return it with the same packaging?

Yes — please make sure the original packaging, tags, and labels are intact. Returns won’t be processed without them. We’d appreciate it if you use the AMY Premium packaging for the return.

How long does the refund take?

For prepaid orders, the refund will be credited to the original payment method once the pick-up is successful.

For COD orders, we’ll ask for your UPI details to process the refund. If you don’t have them ready when creating the return, you can share them later.

Refunds typically reflect in your account within 3–5 business days.

P.S. If you have any questions, please contact AMY Premium support.